Who we are
Willy's Grocery is a grocery and deli at The Whiteley, Queensway, London. These terms apply to every order placed through this website.
Orders and prices
An order is accepted when we send your confirmation email. Prices include VAT where it applies. Items sold by weight are priced per pack size shown on the product page. If a price is clearly wrong, we contact you before packing the order.
Availability and substitutions
We only show products we expect to have. If something runs out before packing, we contact you to offer a substitute or refund the line. We never substitute without asking.
Payment
Payment is taken at checkout by card through Stripe. We do not store your card details.
Your rights
Nothing in these terms affects your statutory rights as a consumer in the UK.