Cancelling
You can cancel an order for a full refund any time before we start packing it. Contact us with your order number. Once an order is packed or out for delivery it cannot be cancelled.
Something wrong with your order
If an item is missing, damaged or not what you ordered, tell us within 24 hours of collection or delivery and we refund that line or replace it with your next order. For fresh food, a photo helps us sort it quickly.
Because our products are perishable, we cannot accept returns of food once it has left the shop, in line with your rights under the Consumer Contracts Regulations.
How refunds are paid
Refunds go back to the card you paid with through Stripe, usually within 5 working days.